1win bet Malaysia Privacy Policy – Our Commitment to Protecting Your Data

1. Introduction

This Privacy Policy is published by 1win bet ("we", "the platform", or "1win bet"), operator of the website 1winbet-jit.com. It outlines our data protection practices and the rights you hold regarding the personal information you share with us when using our online Sports Betting and casino platform.

By registering an account, making a deposit, using our betting services — whether that's football, badminton, baccarat, roulette, slots, or e-sports — or simply browsing our website, you agree to the terms of this Privacy Policy. Please read this document carefully and reach out to us if anything is unclear.

1win bet is committed to upholding internationally recognised data protection standards, ensuring that every piece of information you provide is handled with the highest level of confidentiality and security. Your trust is the most valuable asset we safeguard.

2. Types of Data We Collect

We collect various categories of information from you depending on how you interact with the 1win bet platform. Below is a full breakdown of the data we collect:

2.1 Information You Provide Directly

• Registration Data: Full name, date of birth, email address, phone number, username, and password set during account registration.
• Identity Verification (KYC) Data: A copy of your identity document (MyKad), passport, or other identification submitted for account verification purposes.
• Financial Information: Bank account details, digital wallet account numbers (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow), and deposit and withdrawal records in Malaysian Ringgit (RM).
• Communications: Any messages, complaints, or requests you send to our support team via live chat, email, or WhatsApp.

2.2 Automatically Collected Data

• Technical Data: IP address, browser type and version, device operating system, screen resolution, and access timestamps.
• Usage Data: Pages visited, time spent on the platform, login frequency, searches made, and games or betting markets accessed.
• Betting Data: A complete record of all bets placed, including amounts, market types, outcomes, and related financial transaction history.
• Device Data: Unique device identifier (device ID), device model, and network information used to access the platform.

2.3 Data from Third-Party Sources

In certain circumstances, we may receive information about you from trusted third-party sources, including identity verification agencies, payment service providers, and social media platforms if you choose to register using them.

3. How We Use Your Data

Every piece of information we collect has a clear and legitimate purpose. 1win bet uses your data for the following:

3.1 Service Operations

This is the core purpose of data collection — to allow you to register an account, log in, make deposits and withdrawals in MYR, access football, badminton, Live Casino, slots, and e-sports betting markets, and receive your winnings. Without this data, we are unable to provide our services to you.

3.2 Identity Verification & Legal Compliance

We are legally required to verify the identity of all users to meet anti-money laundering (AML) obligations and comply with international financial regulations. The KYC process we conduct is designed to protect you and ensure our platform remains free from illegal activity.

3.3 Security & Fraud Prevention

Technical and behavioural data supports our fraud detection system in identifying suspicious activity, unauthorised access attempts, multiple account usage, and promotion abuse — protecting all members on our platform.

3.4 Personalisation of Experience

We analyse your betting patterns to suggest relevant promotions, surface games you may enjoy, and tailor the platform interface to your preferences — helping us deliver a better experience for every member.

3.5 Responsible Betting

Your betting activity data is used by our responsible gambling system to identify patterns that may indicate a gambling problem. If our system detects warning signs, our team will reach out to you with relevant information and support.

3.6 Marketing Communications

With your consent, we will send you notifications about new promotions, bonuses, game offers, and sporting events that may interest you. You may unsubscribe from marketing communications at any time via your account settings or by contacting our team.

4. Sharing Data with Third Parties

1win bet does not sell, rent, or trade your personal information to any third party for their commercial purposes. However, there are certain circumstances where we may need to share your data with selected parties:

4.1 Service Providers

We work with a select group of third-party service providers to manage certain aspects of our platform, including:

• Payment processors — to handle transactions via FPX, DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and other payment channels.
• Gaming software providers — for delivering live casino games, slots, and betting tables.
• Identity verification services — to carry out KYC checks and document verification.
• Cloud infrastructure providers — for secure data storage and platform hosting.
• Analytics services — to understand platform usage and improve the user experience.

All service providers are bound by strict confidentiality agreements and are only permitted to use your data for the purposes we specify.

4.2 Legal Requirements

We may be required to disclose your information to government authorities, law enforcement bodies, or courts where we are obligated to do so by law, court order, or in the interest of protecting public safety.

4.3 Business Transfers

In the event of a merger, acquisition, or transfer of our business assets, user data may be transferred as part of that process. You will be notified in advance of any material changes in platform ownership that affect how your data is handled.

5. Cookies & Tracking Technologies

The 1win bet platform uses cookies and similar tracking technologies to enhance website functionality, personalise your experience, and analyse platform usage. Below is an explanation of the types of cookies we use:

5.1 Essential Cookies

These cookies are essential for the platform's core functionality and cannot be disabled. They include cookies that maintain your login session, remember your account details during an active session, and ensure the security of each betting session.

5.2 Performance & Analytics Cookies

These cookies help us understand how users interact with our platform — which pages are visited most, how long is spent in each section, and where users encounter difficulties. This information is used solely to improve the overall experience at 1win bet.

5.3 Functional Cookies

These cookies remember your preferences — such as language, display settings, and game preferences — so you don't need to reconfigure them each time you visit the platform.

5.4 Managing Cookies

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect platform functionality and limit access to certain features. For the best experience on 1win bet, we recommend keeping cookies enabled.

6. Data Security

Protecting your data is our highest priority. 1win bet implements a range of technical and organisational security measures to ensure your personal information remains secure at all times:

• 256-bit SSL Encryption for all data transmitted between your device and our servers.
• Data-at-rest encryption for all sensitive information stored in our databases, including passwords, banking details, and identity documents.
• Two-factor authentication (2FA) available for all accounts to add an extra layer of security.
• 24/7 Monitoring by our cybersecurity team to detect and respond to any threats or intrusion attempts.
• Penetration testing (penetration testing) conducted periodically by independent third parties to identify and address security vulnerabilities.
• Restricted data access — only staff who require access to perform their duties are permitted to view users' personal data, and all access is logged and audited.
• Environment separation — production data is never used in development or testing environments.

7. Data Retention & Deletion

1win bet does not retain your data for longer than necessary. Retention periods depend on the category of data and the relevant legal requirements:

• Active Account Data: Retained for as long as your account remains active and for the required period following account closure.
• Financial & Transaction Records: Retained for a minimum of 7 years as required under applicable financial and tax regulations.
• KYC Documents: Retained for a minimum of 5 years after account closure, in accordance with anti-money laundering (AML) requirements.
• Communication Logs: Retained for 2 years for dispute resolution and service quality improvement purposes.
• Technical Data (Logs): Retained for 12 months for security purposes and technical troubleshooting.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked back to you as an individual.

If you request account deletion, we will process that request within a reasonable timeframe, subject to the mandatory retention requirements set out above.

8. Your Personal Data Rights

As a 1win bet platform user, you have the following rights regarding your personal information. We are committed to making it straightforward for you to exercise these rights:

To exercise any of the rights above, please contact us via support@1winbet-jit.com or via our platform's live chat. We will process your request within the timeframe required by applicable law.

9. Children's Privacy

The 1win bet platform is strictly for users aged 18 and above only. We do not knowingly collect, store, or process any personal information from individuals under the age of 18.

If you believe that a child or minor under your care has provided us with their personal information without your knowledge, please contact us immediately at support@1winbet-jit.com. We will take immediate action to delete the relevant information and close the account.

We encourage parents and guardians to use appropriate parental control software to prevent children from accessing online betting platforms.

10. Amendments to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. The "Last updated" date at the top of this page will always reflect the most current version.

For material changes — those that significantly affect how we use your data or your rights — we will notify you via your registered email address or through a prominent notice on the platform. Your continued use of our platform after such changes take effect will be considered your acceptance of the updated Privacy Policy.

We encourage you to review this page periodically to stay informed about how we protect your privacy.

11. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist through the following channels:

• Privacy Email: support@1winbet-jit.com (state "Privacy Enquiry" in the subject line)
• Live Chat: Available 24/7 directly from the 1win bet platform
• Frequently Asked Questions: Our FAQ page contains answers to frequently asked privacy questions

We are committed to responding to all privacy-related enquiries within 72 working hours. For urgent matters relating to account security or a potential data breach, please use the live chat channel for a faster response.